denny Study & Teaching books

Preview & Order DVD training programs at www.telephonedoctor.com Web-based eLearning Courses at http America's Favorite Customer Service Training DVDs from Telephone Doctor® Customer Service Training. 800.882.9911 Copyright © Telephone Doctor, Inc., St. Louis MO, All Rights Reserved. The 18 Module Complete DVD Library is our flagship training package which is currently helping tens of thousands of organizations worldwide. Hosted by Customer Service Expert Nancy Friedman, this series will add instant credibility and proven content to your next customer service training workshop, staff meeting or training class. These skill-driven courses will give your managers and supervisors the flexibility to train on a variety of communication topics for months, without repeating content. This award winning training collection will save hundreds of hours of preparation time and is equally effective in a self-study environment - for employees who choose to learn on their own or are located in geographically dispersed offices. Each training module features broadcast-quality production values and offers easy-access chapter points. Users have the option of viewing each DVD course in its entirety or watching selected segments to focus on specific skills. All titles include a comprehensive leader's guide to ensure the facilitation goes smoothly along with 25 desktop reminder cards so your team can take the teaching points from each module back to their work area for ongoing reinforcement ...